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Reasons For Reporting a Review

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If your dispensary or delivery service receives a review that violates our review guidelines, send us a report email and we’ll take appropriate action.

Report a review when:

1. It's harmful and/or illegal

Hate speech and/or discrimination. If a review or post attacks or uses discriminatory language regarding a person’s or group’s religion, ethnicity, nationality, race, color, gender, or sexual orientation, it will be removed.

Terrorism. If a review or post is intended to radicalize someone, spread harmful information or propaganda, mobilize support for a terrorist organization, group, or activities, or relates to violent extremism, it will be removed.

Threats and/or violence. If a review or post is intended to target a person or a business with online abuse or harassment it will be removed. If a review or post promotes physical harassment or violence and/or destruction of property offline it will be removed.

Obscenity. If a review or post contains graphic descriptions of violence or sexual acts it will be removed.

A review will not be removed simply because you disagree with it or because it is critical of a person or a business.

2. Personal information is included

If a review or post contains a person’s name, phone number, address, and/or email address, it will be removed.

3. Advertising and/or promotions

If a review or post includes a promotional code or advertises/mentions another business it will be removed.

4. It's not an honest and accurate experience

If a review or post is written by an employee, a competitor, or by someone who was compensated for writing a fake review, it will be removed.

5. It's not about the correct business

It’s about my delivery service not my dispensary. Or vice versa. If a review was left on your dispensary page but was meant for your delivery page it can be moved or deleted. 

It’s not about my business. If a review is posted on your business page but is about another business it will be moved or deleted.

Reviews that do not mention your business by name will not be removed.

How do I report a review?

1.  Locate the review you want to report.
2.  Locate the url of the page the review lives on.
3.  Locate the username, date, and time the review was posted.

4.  To submit your report, send and email to report@nuggetry.com and include the page url, the username, date, time, and the reason you are reporting the review.

Then what?

1.  Your email is received by the NUGGETRY compliance team. They determine whether or not the review is in violation of our rules. The reported review remains live and we still count the score and star rating.

2.  If the reported review does not violate our rules, the report is dismissed and the review will remain live.

3.  If the reported review does violate our rules, it will immediately be edited or removed by our compliance team depending on the issue.

Am I notified?

We notify businesses of the results from a report as soon as we decide what, if any, action needs to be taken.

Can I report more than one review?

Yes. As long as you honestly believe there’s an issue. Do not report a review simply because you disagree with the reviewers opinion or you are not a fan of the business being reviewed.

Don't misuse the report function

The ability to report reviews is an important part of NUGGETRY. Please do not misuse the ability to report user reviews. If we feel you are misusing the report review feature we will temporarily ban your NUGGETRY business account.

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