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Engage With Reviewers
Replying to reviews
Replying to reviews and engaging with your customers is highly recommended. Taking the time to address their comments shows that you care about their opinions. It’s a quick and easy way to build trust with not only your customers, but also with potential customers that read reviews before making purchases.
Ho to reply to a review
To reply to a review, simply click the ‘Reply’ link below the review you wish to reply to. A text window will open allowing you to write your reply. Always thank a reviewer for leaving a review and be respectful when leaving a reply.
Contacting reviewers is a bit unusual but from time to time it may be necessary for a business in an attempt to get more information about a specific experience.
There are two ways a business on NUGGETRY can contact a reviewer.
- Reply to a review asking the reviewer to email them.
- Email us at email@example.com with the questions or information you would like passed on to the reviewer.
At this time we do not provide a system for businesses to directly communicate with reviewers.
It doesn’t happen often, but every once and a while a review that violates our guidelines may make it past our moderation team and onto the site. Or you may see a review before our moderation team gets to it. If this happens you can report the review to our moderation team by sending an email to firstname.lastname@example.org. We will read the review and take appropriate action if necessary.